In most service providers I’ve seen, it is either care for the customer’s problems, or a want for more and more money. It’d be nice if more preference was given to care though with the recession these days, I wouldn’t say no if that OR was replaced by AND.
Don’t get mislead by the title. This post is not about family arguments on who gets the better when the will of whoever is dead is read out afterward. That will form another nice reality bite ,though this being my first or maybe second venture into writing reality doses, I am not sure of the people who will read this and say what they feel. Oh well, I’ll let time decide that.
I’ve confessed in a tag before that I’m a cellphone addict. I really cannot manage to go an hour without a glance into it to check if I’ve missed a call or a beep indicating one of my umpteen friends (or My Today subscriptions) has sent me a message. From a nice healthy bill of 1.2k plus a month, I’ve controlled it these last few months to get it down to as less as 120 only. I rarely check if my service provider is sticking to the plan I’ve subscribed to, and frankly after a year of good customer care, I actually had sunk to trusting them to do their job and mind my own business.
I am not money hungry, but being conscious of how to reduce the bill even further, I took to a so-called SMS pack which granted me a certain number of cost free messages every day. Yeah, it worked quite nicely but to my shock, I saw money still being deducted from my account with every message. A call to the customer care center turned quite well, with a “I do not know why you are being charged for messages sir, perhaps your plan has been withdrawn.” Oh well, that’s the end of that and it actually pisses me off, because of the validity period of the pack, only one day had eclipsed and my money put into recharging seems to have gone down the drain.
Jobless as my mind is these days, I got to thinking, and came to wonder, why subscribers aren’t informed to when the plan is withdrawn or changed..? I mean, we pay them what they ask for, atleast we have the right to know when the service conditions is changed. Yeah yeah, I read the terms and conditions when I purchased the connection, that they could change it without notifying me… but it’d be very nice if that clause was removed. After all, I can knowingly spend money for talking for a certain period of time, than unknowingly spend double the amount.